Privacy Policy

• Parent/guardian: name, email, phone (optional), hashed password.
• Child participant: first/last name, birth date, gender (optional), medical notes (optional), emergency contact, and an optional profile photo. We collect this only after you confirm — separately, per child — that you are the parent or legal guardian and consent to its collection.
• Registration & payment history: programs registered, amounts owed, and payments made. Card details are handled by our payment processor and are not stored on our servers.
• Usage and device data: pages visited, clicks, approximate region, browser, and timing. Used to keep the site reliable, debug issues, and improve usability.
• Communications: messages sent through the platform (announcements, coach replies, broadcast notifications).

• Registering and placing children in appropriate programs, teams, and age groups.
• Communicating schedule changes, coach messages, receipts, and reminders.
• Ensuring participant safety, including emergency contact during a session.
• Improving the platform and our programs (in aggregate, not individualized profiling).

Aspire Sports is intended for parents and guardians, not for children. We collect information about children only through their parent's or guardian's account, and only after the parent has provided affirmative consent for that specific child. We do not knowingly let children under 13 create their own accounts or contact us directly.

As a parent or guardian, you have the right to:

• Review what we have collected about your child — visible from your dashboard.
• Correct any information by editing your child's record from the dashboard.
• Delete your child's record at any time using the "Delete record" button on the family-members card. Deletion removes their profile, photos, registrations (where unpaid), team rosters, and assessment history. If your child has paid registrations on file, contact us — we will process the refund and complete the deletion.
• Refuse further collection or use by deleting the record and closing your account.
• Withdraw photo consent by removing the photo from your child's profile, which clears the consent record.

For COPPA-related questions or to make any of the requests above: hello@aspiresportsohio.com.

We do not sell personal information. We share information only with vendors needed to deliver the service, and only the minimum required:

• Stripe — payment processing. Card data flows directly from your browser to Stripe; we never see or store it.
• Resend — transactional email (receipts, schedule updates, password resets) sent to parent/guardian addresses only.
• Cloudinary — secure hosting for profile photos.
• PostHog — product analytics, error tracking, and session replay (described below).
• Netlify & Railway — application hosting and database hosting.

We use PostHog to understand how people use the site and to fix problems. It records usage events (page views, clicks, scrolling) and session replays. A replay is a recording of how a visit moved through the site, including the text on the page and what was typed into forms. When you are signed in, these recordings are linked to your account so we can look into problems you report.

Some information is never captured: passwords, card details (these go straight to Stripe and never pass through our pages), and uploaded photos. Children's names, dates of birth, and coach and medical notes are masked in replays.

Only a small number of Aspire staff can view this data. We do not use it for ad targeting or sell it to third parties. If you would prefer to opt out of analytics entirely, contact us and we will exclude your account.

• Update your profile or family members from your dashboard.
• Opt out of marketing email at any time — operational messages (schedule, safety, receipts) continue while you have an active registration.
• Request deletion of your data; we retain payment records for the period required by tax and accounting law (typically 7 years), with personal identifiers removed where possible.

We use industry-standard encryption in transit and at rest, and we limit internal access to a need-to-know basis. No system is perfectly secure; if we discover a material incident affecting your data, we will notify you.

Privacy questions or requests: hello@aspiresportsohio.com.